Frequently Asked Questions
1. What is your cancellation policy?
You may cancel up to 48 hours ( 2 days) before your check in time to receive a refund. However, there will be a charge of 10% of your
deposit. Refunds will be given in the form of a check.
2. Do you accept pets?
Yes, house trained dogs only. There is a fee of $10.00 per pet /per night stayed.
3. Do I need a permit to fish the lake?
No, you do not need a permit to fish Rock Lake. There is no swimming in Rock Lake. You cannot put a boat or canoe in Rock Lake.
4. What type of fish are in the lake?
Rock Lake is stocked with bass, bream, bluegill, shell cracker, and crappie.
5. Is there a bar-b-que grill in the cabin?
Yes, it is a charcoal grill. You should bring a bag of charcoal.
6. Are there any restaurants in Mentone?
Yes, Mentone has many restaurants. There is a list in each cabin along with phone numbers.
7. Is there anywhere we can hike or ride our bicycles?
Yes, Rock Bluff Rentals sits on 100 acres. Also, Desoto State Park, Little River Canyon, Desoto Falls, and more are nearby.
8. Is there cell phone service at the cabins?
Yes there is . However, depending on your provider it may not be a full signal. There is a phone in each cabin with local access.
9. Will you accept cash ?
Yes, we will , but you must give a credit or debit card number at the time of booking to charge the first night's stay on in order to hold the
reservation. You may pay for the remianing nights with cash if you wish. We accept Visa, Mastercard, Discover, and American Express.
10. Can I look up the address on Mapquest?
We give clear directions in your reservation confirmation email. Mapquest's directions will take you out of your way to get here. We suggest
going by our directions.
11. What if I get lost on my way?
Our phone number is on the confirmation email. Do not hesitate to call if you need assistance.
12. Where do I pick up the key?
On the outside of each cabin is mounted a lockbox beside the front door. You punch in a 4 number code and get the key out of that box. That
4 number code will be in your confirmation email that you receive after booking your reservation.
13. What do I need to bring?
In each cabin we have all linens, towels, paper towels, bathroom tissue, soap, coffee pot, coffee, creamer, sugar, blankets, pillows, dishes,
and pots and pans. We do not provide any other food stuffs. You should bring your clothing, any food other than listed here, and if you plan
to fish, a pole and tackle. You can buy worms in Mentone .
14. Is there a grocery store in Mentone?
Mentone has 2 convenience stores, but no large grocery store. There are grocery stores in Fort Payne and there is a Wal-Mart at exit 218
of I-59 in Fort Payne. Fort Payne is 8 miles from Rock Bluff Rentals.
15 Are the cabins close to each other?
Yes, they are about 100 yards apart within walking distance.
1. What is your cancellation policy?
You may cancel up to 48 hours ( 2 days) before your check in time to receive a refund. However, there will be a charge of 10% of your
deposit. Refunds will be given in the form of a check.
2. Do you accept pets?
Yes, house trained dogs only. There is a fee of $10.00 per pet /per night stayed.
3. Do I need a permit to fish the lake?
No, you do not need a permit to fish Rock Lake. There is no swimming in Rock Lake. You cannot put a boat or canoe in Rock Lake.
4. What type of fish are in the lake?
Rock Lake is stocked with bass, bream, bluegill, shell cracker, and crappie.
5. Is there a bar-b-que grill in the cabin?
Yes, it is a charcoal grill. You should bring a bag of charcoal.
6. Are there any restaurants in Mentone?
Yes, Mentone has many restaurants. There is a list in each cabin along with phone numbers.
7. Is there anywhere we can hike or ride our bicycles?
Yes, Rock Bluff Rentals sits on 100 acres. Also, Desoto State Park, Little River Canyon, Desoto Falls, and more are nearby.
8. Is there cell phone service at the cabins?
Yes there is . However, depending on your provider it may not be a full signal. There is a phone in each cabin with local access.
9. Will you accept cash ?
Yes, we will , but you must give a credit or debit card number at the time of booking to charge the first night's stay on in order to hold the
reservation. You may pay for the remianing nights with cash if you wish. We accept Visa, Mastercard, Discover, and American Express.
10. Can I look up the address on Mapquest?
We give clear directions in your reservation confirmation email. Mapquest's directions will take you out of your way to get here. We suggest
going by our directions.
11. What if I get lost on my way?
Our phone number is on the confirmation email. Do not hesitate to call if you need assistance.
12. Where do I pick up the key?
On the outside of each cabin is mounted a lockbox beside the front door. You punch in a 4 number code and get the key out of that box. That
4 number code will be in your confirmation email that you receive after booking your reservation.
13. What do I need to bring?
In each cabin we have all linens, towels, paper towels, bathroom tissue, soap, coffee pot, coffee, creamer, sugar, blankets, pillows, dishes,
and pots and pans. We do not provide any other food stuffs. You should bring your clothing, any food other than listed here, and if you plan
to fish, a pole and tackle. You can buy worms in Mentone .
14. Is there a grocery store in Mentone?
Mentone has 2 convenience stores, but no large grocery store. There are grocery stores in Fort Payne and there is a Wal-Mart at exit 218
of I-59 in Fort Payne. Fort Payne is 8 miles from Rock Bluff Rentals.
15 Are the cabins close to each other?
Yes, they are about 100 yards apart within walking distance.
Frequently Asked Questions
| For Reservations call 256-634-8180 or 256-364-0033 |
Rock Bluff Rentals
Rock Bluff Policies
Hot Hub: Please remember there are certain health risks that are associated with using a hot tub. Our housekeepers drain, sanitize,
refill and replenish chemicals in all tubs prior to your arrival therefore it may not be warm till later that evening. Children under the age of
12 should be supervised at all times in the tubs. The temperature is hot in the tub. Please do not put babies or people with skin sensitive
to heat in the tub. Hot tub covers are for insulation purposes and are not designed to support a person or persons. DO NOT STAND ON
THE HOT TUB COVERS, they will break and you will be charged for replacement. Remember when not using the hot tub, leave the
cover on so the hot tub will stay warm and debris will stay out. Please shower before using the Hot Tub as some body lotions/etc. mixed
with the hot tub chemicals can cause a rash on your skin. We are not responsible for any jewelry or clothing damage if worn in the hot
tubs. Do not put soaps, lotions, or oils in the tub.
GUEST FINANCIAL RESPONSIBILITY POLICY: Guest(s) understand they are solely responsible for any property damage, accident,
injury to any person (s) or loss sustained by any person, including loss of money, jewelry and other items of personal property, arising
out of or in any way related to Guest(s) use of the premises or the items of personal property provided by Rock Bluff Enterprises Inc. on
behalf of the owner at Guest(s) request. Guest (s) should inspect cabin and familiarize their cabin upon arrival and report any missing
and/or broken items so as not to be charged for them. In the event of litigation for any reason, all attorney's fees and court costs will be
paid by the Guest. An inventory of the cabin is taken prior to check in and check out, Guest(s) assumes all responsibility for all damages,
missing items and excessive cleaning during their stay. Mentone Cabins is not responsible for lost or stolen items. If any item is left at a
cabin it will be returned to the rental office and is the responsibility of the guest(s) to notify the office of such items and will be returned at
the guest(s) expense.
FURNITURE POLICY: Please place all furniture back in the arrangement in which you found it upon arrival. Do not disconnect any
cables or plugs from the television as this may interfere with its working ability. Guests will for any damage to any furniture or furnishings
occured during stay.
BUGS/PESTS/ANIMALS: Although we do perform regular pest control on all of our cabins, most of our cabins are located in a wooded,
mountainous environment, and we do not guarantee them to be free of all pests, bugs or animals. Wasps, ladybugs and other insects
sometimes affect rental units. We cannot offer any compensation for the presence of pests, bugs or animals. We also ask that all
Guest(s) respect nature and suggest that you do not feed the wildlife.
PET POLICY:House trained dogs are welcome at Rock Bluff for an extra fee of $10 per night per pet. Rock Bluff is not responsible for
the loss or injury of your pet. Please keep them on a leash when not in the cabin. If any pet stains occur on the carpets, curtains, or
linens, there will be an extra pet cleaning fee of $50 for replacement of these objects.
PRIVACY POLICY: We respect and are committed to protecting your privacy. We will not sell or give your personally identifiable
information to anyone.
Hot Hub: Please remember there are certain health risks that are associated with using a hot tub. Our housekeepers drain, sanitize,
refill and replenish chemicals in all tubs prior to your arrival therefore it may not be warm till later that evening. Children under the age of
12 should be supervised at all times in the tubs. The temperature is hot in the tub. Please do not put babies or people with skin sensitive
to heat in the tub. Hot tub covers are for insulation purposes and are not designed to support a person or persons. DO NOT STAND ON
THE HOT TUB COVERS, they will break and you will be charged for replacement. Remember when not using the hot tub, leave the
cover on so the hot tub will stay warm and debris will stay out. Please shower before using the Hot Tub as some body lotions/etc. mixed
with the hot tub chemicals can cause a rash on your skin. We are not responsible for any jewelry or clothing damage if worn in the hot
tubs. Do not put soaps, lotions, or oils in the tub.
GUEST FINANCIAL RESPONSIBILITY POLICY: Guest(s) understand they are solely responsible for any property damage, accident,
injury to any person (s) or loss sustained by any person, including loss of money, jewelry and other items of personal property, arising
out of or in any way related to Guest(s) use of the premises or the items of personal property provided by Rock Bluff Enterprises Inc. on
behalf of the owner at Guest(s) request. Guest (s) should inspect cabin and familiarize their cabin upon arrival and report any missing
and/or broken items so as not to be charged for them. In the event of litigation for any reason, all attorney's fees and court costs will be
paid by the Guest. An inventory of the cabin is taken prior to check in and check out, Guest(s) assumes all responsibility for all damages,
missing items and excessive cleaning during their stay. Mentone Cabins is not responsible for lost or stolen items. If any item is left at a
cabin it will be returned to the rental office and is the responsibility of the guest(s) to notify the office of such items and will be returned at
the guest(s) expense.
FURNITURE POLICY: Please place all furniture back in the arrangement in which you found it upon arrival. Do not disconnect any
cables or plugs from the television as this may interfere with its working ability. Guests will for any damage to any furniture or furnishings
occured during stay.
BUGS/PESTS/ANIMALS: Although we do perform regular pest control on all of our cabins, most of our cabins are located in a wooded,
mountainous environment, and we do not guarantee them to be free of all pests, bugs or animals. Wasps, ladybugs and other insects
sometimes affect rental units. We cannot offer any compensation for the presence of pests, bugs or animals. We also ask that all
Guest(s) respect nature and suggest that you do not feed the wildlife.
PET POLICY:House trained dogs are welcome at Rock Bluff for an extra fee of $10 per night per pet. Rock Bluff is not responsible for
the loss or injury of your pet. Please keep them on a leash when not in the cabin. If any pet stains occur on the carpets, curtains, or
linens, there will be an extra pet cleaning fee of $50 for replacement of these objects.
PRIVACY POLICY: We respect and are committed to protecting your privacy. We will not sell or give your personally identifiable
information to anyone.
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